One aspect of SAP Training that has always confused me is how an Enterprise is so willing to pay top dollar to train the users and Project Teams, but then at almost a drop of a hat, the person is yanked from the classroom to “put out a fire”!
One on the downfalls of onsite training is how easy it is to pull someone out of class. I have rarely taught a class with a full roster from beginning to the end. I don’t believe it is that the team doesn’t need the training, but it goes to Management’s Project Dedication.
If I was boring, if I was teaching non-essential information, I would suspect after teaching nearly 80 percent of each month for nearly twenty years, I would have figured that out. No. The attendee, the User, is pulled to complete a report, to bring a system up, to solve a problem. Heaven forbid if you were asked to solve that problem yourself. Heaven forbid that this employee were to come down with the flu or break a leg OR WORSE!
How would your organization survive?
Has the Management Team fully committed to this Project? Most Trainers, including myself, are paid the same, no matter if there are 1 or 100 in the class. I have had classes where there have actually been 0 (ZERO) attendees. Trust me, it will still cost your organization around $5000 per day plus expenses.
Commit to Training. Commit to the Project. Unless you have allowed months (and you have not!) to learning and implementing SAP, you need to be training. Your Users, Super-Users, Power Users and especially Project Team members, must be available to take advantage of the training. One of the huge errors and myths that arrive from every SAP Project to date is that there will be a “knowledge transfer” from your Implementation partners.
Trust me, it is truly not in their interest to “knowledge transfer” to your internals. It will not happen or will not happen well. What is their incentive to “knowledge transfer” and cut into their future billing hours?
Trust me. You are not learning Microsoft Office. But SAP is not difficult. It just needs to be understood. It is harder to find someone that you can pull out Production wherever for several months that understands the flow of your Organization. Upstream and downstream! And you should not accept that SAP has failed you in some way. There are too many Enterprises in too many locations around the World, JUST LIKE YOURS, that have managed to use this tool to meet and exceed their ERP requirements.
Once you accept that, and stop accepting and listening that it was a bad decision to purchase SAP or it doesn’t work and start training your organization and looking for the answers in SAP to solve your problems, the more efficient, and timely, on budget and complete your SAP Project will be.
PS: I am not an Apologist for SAP. They can stand on their own. I don’t work for them. But two areas that are woefully failing on most SAP Projects especially in North America is Training and Reporting in SAP.