What was this client thinking?
The theme of today’s posting is simple: Are you seeking for a Consultant to do some training because they know a little about your company and a great deal about their area of expertise or are you looking for an Instructor with a broad base of knowledge of SAP and have only had a brief review of your enterprise.
Today, after nearly 20 years of SAP Training in hundreds of locations in many different environments in several countries, my SAP Overview class disintegrated in 20 minutes!
The Client, new to SAP with a brand new SAP Pre-Configured Project facing them, cancelled their overview class saying that I was unprepared and did not know their company.
Question 1: This is an SAP Overview Class. I asked for a review of the materials days before the class start date, but they never got to me. Why not?
Question 2: No dedicated space was set aside for training even this short 2 day class. Why not?
Question 3: The class was a mixture of Executives and Senior Management. Having their support and “buy-in” is important. Were they ever informed that in an SAP Overview class that there may be topics covered that were not specific to their immediate area of responsibility?
Question 4: The Client said they were already 6 weeks behind in their project because they dumped their first batch of SAP Implementers because they were just “1099” people. Really? Why?
I have a feeling that this class was a disaster waiting to happen. The Client said I did not know their business. If I am teaching a Sap Overview class, is that important? They are a precision metal fabricator using discrete processes and maybe some defense contracts. What else do you need to know as an Instructor?
When an Instructor asks: How many currencies do you use or how many legal entities do you have or how many location or plants do you run, that is not due to the Instructors lack of knowledge, but it is an Instructor trying to make the class as pertinent and relative as they can teach without re-writing the entire re-defined course.
There are lessons to be learned here.
SAP Classes are expensive. Good Instructors are expensive. Pay cheap, get cheap. Pay the going rate for a good SAP Instructor and you had better have a room prepared, systems that have been set up and checked and confirm an agenda with your Instructor days or weeks BEFORE the course begins. Get the books to your attendees early so they can review them and prepare questions.
Set aside time and space for a class and whatever you do, try and avoid those essential emergencies and dragging people out of class. 2 people were pulled for 2 days of one of my classes last week for site emergencies and they never caught up the rest of the week! Plan to bring in coffee, snacks, lunch. Keep the class together.
Encourage the attendees to act like a team and discuss topics that may arise in class. Have enough time in the class, for valuable discussion time. There is nothing wrong with a class going long on any day but the last day.Team work is incredibly important to a successful project. I knew I had a problem today when someone said “At the end of this class, I want to be an SAP expert!” Good Luck. Show me an SAP Expect in all of SAP and I will show you a lunatic. Don’t hire them. They are delusional!
Half or more of SAP Consultants and Instructors are 1099. Doesn’t mean they are bad. But it is the client responsibility if these 1099 people know anything about SAP or are you doing a long term training project for the Implementor at your expense. I have heard many Instructors and Consultants get the third degree set of questions to figure out if they know anything about SAP except how to spell it! Don’t kick someone out because they are a 1099. Find out if they know anything!!!
Not all topics in a class are going to be relavant to everyone in attendance, But guess what! SAP and Oracle and J.D. Edwards and all of these ERP giants are INTEGRATED SYSTEMS. You should understand a little bit more than just how to push the Purchase Requisition “Approve” button.
I asked how they planned to do reporting in their new system. No response. I asked how they did reporting in their existing system. No response? Really, Reporting is and will always be the foundation of every project and quides every single configuration step. If information is important to anyone, it should be the lifeblood of every single executive and senior manager that was in that room.
This class was one mistake by the client after another. Audience that didn’t know why they were there, lack of dedicated training time, equipment not set up, insufficient time to have an Instructor prepare to lead a 2 day discussion. The ONLY thing they had worked out was that lunch would be there at 12:00 ON THE NOSE!
At least they had their priorities in line.
Do not waste your time of your company’s time in poorly arranging the very important training that must accompany your SAP Project. Do not believe in the myth of Knowledge Transfer from your Consultants. Do not take everything your consultant says about your Enterprise as Gospel. You have some responsibility. Exercise it!
It is just too bad that this client, who has wasted so much time and money, will not see this blog or all of your valuable responses! Your responses on how to do this correctly are so appreciated!